The health and safety of our employees, customers and the general public is treated with the utmost importance. Information on accident rates, compliance and audit scores is reviewed by the Board for all areas of the business. A description of our health and safety systems together with our policy is available at health and safety
We operate sophisticated electronic systems for incident recording, accident analysis and auditing, in order to better understand the nature of accidents occurring and to take the actions necessary to avoid them.
In 2013 we implemented a driver telematics system which tracks and measures how safely our drivers are operating in our commercial vehicles. The system has already contributed to an improvement in driver behaviour.
An extensive system of auditing is deployed in our pubs, breweries, depots and offices in order to identify emerging safety risks. The system can escalate outstanding actions, and thereby seek continual improvement. We have three health and safety managers to assist the auditing, monitor legal compliance, develop safe working practices and provide t raining.
Our managed pubs are subject to a bi-annual external audit of hygiene, health and safety which impacts upon the evaluation of our licensed retail managers’ performance In total Charnwood Hygiene Associates carry out around 1,200 of these safety audits each year.
Each of our breweries has a comprehensive quality control system, and all of our beers are tested to ensure they are of high quality. Our breweries are also audited by some of the supermarkets which we supply to. The breweries at Wolverhampton and Burton are Grade A certified by the British Retail Consortium- the highest quality grade available.
Each year the company’s record on health and safety is reported to the Board.
For the 3rd consecutive year Brewing and Logistics can report a reduction (12 percent) in the number of accidents achieved through the improved training and support given by the Brewing and Logistics Health and Safety team. Our managed pubs can also report a 10 percent reduction in overall numbers of accidents, achieved through raising the profile of Health and Safety management throughout the operational team.
The safe operation of our pubs depends upon safety training, documented safety instructions, safe design and engineering, and established routines of safety inspection. All new staff are trained from the outset to ensure that a high degree of awareness of safety is sustained.
The operators of our tenanted, leased and franchise pubs are themselves primarily responsible for health and safety within their pubs. However, Marston’s provides documentation and training on health and safety policy to help them carry out these responsibilities effectively.
(meeting our compliance obligations as a landlord) The Ready to Let policy operates in our franchised, tenanted and leased pubs. Ready to Let is intended to ensure that our pubs are fully legally compliant upon commencement of a new agreement, and that the living areas provide suitable accommodation.
This process forms part of the Marston’s Code of Practice.