Responsibility Statutory Pubs Code

Statutory Pubs Code

Pubs Code Regulations 2016 came into effect on Thursday 21st July 2016. Marston's PLC is the landlord of more than 500 tied pubs and is a “pub-owning business” for the purposes of this Act.
We will operate under the provisions of the Pubs Code Regulation and our own company’s protocols.
A copy of the code can be viewed here Jul 2016 (PDF 300 KB)

Marston's Pubs Code Compliance Officer - James Edwards
Any enquires relating to the Pubs Code Regulations 2016, please email pcr@marstons.co.uk

To contact the Office of the Pubs Code Adjudicator with any general enquiries you can:

  • Complete the online enquiry form
  • Write to:
    Pubs Code Adjudicator - Paul Newby
    Deputy Pubs Code Adjudicator - Fiona Dickie
    The Office of the Pubs Code Adjudicator, Lower Ground, Victoria Square House, Victoria Square, Birmingham, B2 4AJ
  • Telephone:
    0800 528 8080
    *The telephone enquiry line is open:
    • Monday to Thursday 9:30 to 17:00
    • Friday 9:30 to 16:00

Referrals for Arbitration
There is a difference between a general enquiry and a formal referral to the PCA for arbitration.
Only tied tenants (and the Pub Owning Business in relation to Market Rent Only disputes), or those authorised to act on their behalf, can make a referral.
More information can be found on the PCA’s website
It is important to highlight that the Pubs Code has very strict deadlines connected with rights under the Code and for making formal referrals to the PCA.

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