Trade support services

Marston's can offer a range of support and services, whether that is face to face, over the phone or in printed materials.

Support from your BDM

You will receive support from your dedicated Business Development Manager (BDM), an experienced professional, who will help to ensure that your business remains sustainable in the long term. Your BDM will visit you to provide support or advice on various topics, such as:

  • Cost control
  • Quality and standards
  • Sales driving activities
  • Access to other dedicated advice and support from around the business

Your BDM will also be able to offer you relevant, tailored support based upon the type of outlet you operate, that will enhance your chance of success. This support may include:

  • Provision of sales kits or promotional items
  • Advice on suitable wet products
  • Specific retail offer considerations
  • Contacts for suitable third party companies who can assist you in growing a successful business

Your BQT

As the UK's leading cask brewer we take the quality of our beers very seriously. We employ more than 30 Beer Quality Technicians (BQTs) who are on hand to ensure all of your dispensing equipment is working properly, for any questions you may have and to ensure that your staff are trained in how to stock, tap and serve cask beer. A service, over the course of the year, that could be worth up to £300.

Customer services

We have a dedicated customer services team who are on hand to answer any queries that you may have. Available Monday to Friday between 8am and 6pm, they are able to:

  • Take your orders
  • Answer queries on any offers
  • Help with any delivery questions
  • And much more

Simply contact our customer services team on 0800 587 0773 and they will be able to help with your query.

Printed materials

As a Marston's customer you will also receive an exclusive monthly magazine ‘On Trader' - which is delivered to your door. Some of the great features include:

  • Exclusive drinks deals and offers
  • A pull out and keep events calendar
  • Relevant consumer, market and category articles
  • Drinks and food advice
  • Specific cask ale support


off trade beer report 2019 Off trade beer report 2019
A guide on how to improve the experience for your beer shoppers.
on trade beer report 2019 On trade beer report 2019
A guide on improving consumers experience in the On Trade.

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