Responsibility People

People

Marston’s has 14,000 employees working in our breweries, pubs, head office and logistics operations.

Our Engagement Survey of staff in 2016 reported an Engagement score of 76% and an Enablement score of 77%:

  • 52% of our workforce are female (including 35% of pub managers)
  • 47% of our workforce are under the age of 25
  • Our youngest employee is 16 years old, and our oldest is 88

Employees in our pubs

Since starting its new build programme Marston’s has created over 6,000 jobs across the UK, many of them for young people.

Details of our new pubs and the training given to our new teams is available here: marstonscareers.co.uk

Marston’s Pub Career Path develops our new employees including:

  • Job specific induction programme
  • Pub management courses – we created WISDOM (Working to Inspire Skill Development of Managers) which provides a flexible development solution for developing our pub managers based around three areas: essential / business / personal - more detail can be read here: pub-restaurant
  • Classroom courses and E-learning modules – Licensing, food safety, health and safety, fire awareness, first aid, fire marshal training)
  • Apprenticeship opportunities for all ages – Over 1,000 employees have completed an apprenticeship in the last 3 years. More can be read at: apprenticeships
  • Chef Development Programme – training of line chefs, second chefs and head chefs head chefs
  • Keyholder Development Programme – training of supervisors and assistant managers pub team members
  • Deputy Manager Programme – training future licensed retail managers deputy managers

Courses completed by our staff in 2016:

  • Over 5,750 delegates on classroom courses and 78,000 online e-learning courses giving our staff key entry knowledge, fire marshal and management training
  • 288 apprenticeship qualifications achieved, and over 400 employees currently on apprenticeships
  • 28 management development courses with 172 delegates attending equating to 1,022 training days

Management Development

We offer a wide range of structured career development opportunities.

Marston’s is accredited to run the British Institute of Innkeeping’s multi-site retail management course. The aim of this training is to provide our Area Operations Managers with professional skills necessary to support out tenants in developing their own businesses.

Marston’s offers staff a wide range of professional development programmes accredited by the Chartered Management Institute (CMI). In 2016 we had 35 CMI qualifications awarded, and 8 people completed further education qualifications.

Our brewery operations sponsor programmes such as Brewing Diplomas and Master Brewing qualifications, as well as CILT and HGV programmes.

In our Head Office a range of professional qualifications are supported including CIPD, CIMA, RICs and CIM, as well as degrees and diplomas.

Graduates

The Corporate Graduate Programme provides opportunities every year within our Head Office, brewing and distribution operations. In 2015 we recruited 4 new graduates in the Programme.

Marston’s also has a Pub Graduate Programme which runs for 16 months and is a mix of practical and classroom training. More detail is provided at: graduating with honours

Marston's Franchise and Retail Partners

Details on the support and training offered can be read at: franchise opportunities

Marston's Leased Partners

Training is provided using a blended learning approach. Our five day Cornerstone Induction comprises of workshops covering everything from:

  • Menu development
  • Health and safety
  • Developing a drinks offer – including wine tasting and beer and food matching
  • VAT
  • Financial awareness
  • Social media and digital pub
  • E-Learning and apprenticeships

Approximately 125 candidates attend the programme each year.
Our 'MyMarstons' website also provides ongoing help and support. Find out more